Refund policy
Return & Refund Policy
At AVELLO, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
We offer a 5-day return window from the date of delivery. To be eligible for a return:
• The item must be unused and in the same condition as received.
• The item must be returned in its original packaging with all tags, accessories, and included materials.
• Proof of purchase or order confirmation must be provided.
• Return requests must be submitted within 5 days of delivery.
Items returned without prior approval may not be accepted.
How to Request a Return
To initiate a return, please contact us at:
Email: support@urbanblink.shop
Please include:
• Order Number
• Customer Name
• Reason for Return
• Photographs (if the product is damaged, defective, or incorrect)
Our support team will review your request and provide further instructions.
Damaged, Defective, or Incorrect Products
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at support@urbanblink.shop along with clear photos of the issue.
After verification, we will arrange a replacement, return, or refund as applicable.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
• Personal care and hygiene products
• Customized or personalized products
• Gift cards
• Clearance, promotional, or final-sale items
• Products that have been used, altered, or damaged after delivery
Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 5–7 business days.
Please note that banks, payment gateways, and card issuers may require additional time to reflect the refunded amount in your account.
Cancellation Policy
Orders may be cancelled before they are dispatched.
Once an order has been shipped, cancellation requests may not be accepted. In such cases, customers may request a return in accordance with this policy.
Return Address
STREAMLINE GLOBAL TRADE
Building No./Flat No.: 207
Lane 2C, Near Nag Devta Mandir
Bhadroya
Pathankot, Punjab – 145001
India
Contact Information
Email: support@urbanblink.shop
Business Information
Brand Name: URBAN BLINK
Legal Business Name: STREAMLINE GLOBAL TRADE
GSTIN: 03RTFPS5366N1ZO
Thank you for shopping with URBAN BLINK